Call Center in Pampanga Attempts to Keep Agents
Due to hundreds of its call center agents resigning every few months, Cyber City Teleservices, Ltd., one of the most popular call center firms in Pampanga seems to be starting to worry. As a solution, I heard that the company is eyeing on salary increase for its agents and jumping into the referral program bandwagon.
If you’ve been having second thoughts on applying as a call center agent, now might be the best time to re-consider that option. May many more call center companies follow suit.
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J. Angelo Racoma » May 04, 2006 at 4:01 pm
“… hundreds of its call center agents resigning every few months …”
Isn’t high employee turnover a norm in the BPO industry?
lea herminegildo » Jul 02, 2008 at 2:05 pm
i am very interested in the position. im 31 management grad and presently residing at subic zambales. i am willing to undergo training if necessary. hoping to hear something from u 09292286681. thanks very much!
Honey » Aug 06, 2008 at 6:56 am
lea - call 045-5995353 and ask to be connected to Ms. Chavez-David of Admin HR.
anownimus » Nov 01, 2008 at 1:31 am
High attrition rate is very common among call centers. It actually depends on the employee.
There are a number of reasons as to why an employee leaves. It could be the management, the salary, the campaign/account, or the realization that an individual is not happy with the industry he’s in. Moreover, compared to other industries, a call center employee has faster chances of being hired in another call center which also makes them more aggressive when it comes to leaving their employers.
To all those who are thinking of trying out in the BPO industry, may I just warn you that even though a call center might promise a lot (high pay, benefits, fast regularization etc, career stability is something that isn’t always mentioned. I’ve heard a lot of stories of employees, even managers or higher being terminated. I myself have experienced it when the call center I was working for have stopped its operations and all of us from manager to agents to security personnel have lost our jobs. Some of the bigger call centers on the other and have also done lay-off of employees when there isn’t much to do. It’s a tough industry believe me.
Hilton Hensley » Nov 05, 2008 at 5:21 am
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